Warnings & complaints
Complaints filed by investors about firms in our coverage. Check the firm’s licence records before you send money.
Coverage: Institutions licensed in the United States and Canada
Showing 7 of 7
Complaints are reproduced as submitted to the original source. They are allegations, not established facts, and the complainants’ identities have not been verified.
Gold rose and I was about to close, when the platform suddenly froze. After logging back in the price was lower and all my profit was gone. Customer service said it was a “network problem”, but other platforms were working normally.
Severe slippage caused the client’s account to be liquidated.
test
I placed a buy order at 2461 in advance with a stop-loss at 2459. After the data release the order should have filled at 2461 but slipped to 2470.4. The 2459 stop-loss was useless and I was stopped out at a loss.
I have reported the slippage problem six times and the platform just fobs me off. Last week it happened again; I took screenshots and filed a complaint, and customer service replied that it had been “passed to the technical department” — then nothing. The next day the same slippage happened again. When I asked why it was never fixed, they suggested I “adjust my trading strategy”. Slippage is clearly the platform’s problem, so why should I bear the loss?
I've been completely screwed over by the technical issues of this garbage platform! When trading gold on their MT5, the candlestick charts are always drifting and misaligned, showing a drop when it should be a rise. At critical moments, it inevitably freezes, and by the time I ca...
Using the browser inside the official imToken app, I followed the link bit122.icu to a fake Coinbase platform. At first, following their “Web3 earning plan”, I made small amounts and could withdraw them. Then they persuaded me to invest more for bigger returns, but no matter how much I put in afterwards, nothing could be withdrawn. They are still using this method to scam people — be careful.
Warnings and complaints come from an imported dataset and have not been checked against the issuing regulator or the complainant. Complaints originally written in Chinese appear only after an editor has reviewed an English translation.